PART 1 – Questions 1-10

Questions: 1-3. Complete the form below. Write ONE WORD AND/OR A NUMBER for each answer.

Questions: 4-8. Complete the table below. Write ONE WORD AND/OR A NUMBER for each answer.

Questions: 9 and 10. Choose TWO letters, A-E. Which TWO facilities in the district of Devon Close are open to the public at the moment?

A – museum                B – concert hall               C – cinema              

D – sports centre              E – swimming pool-

PART 2 – Questions 11-20

Questions 11-16. Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

        THE NATIONAL ARTS CENTRE

Well known for:                                  11 __________ music concerts

Complex consists of:                          concert rooms, theatres, cinemas, art galleries, public library, restaurants,

                                                              a 12 __________

Historical background:                     1940     area destroyed by bombs

                                                              1960s-1970s  Centre was 13 _________ and built

                                                              in  14 _________  opened to public

Managed by:                                     the city 15 _____________________

Open:                                                  16 ___________________ days per year

Questions: 17-20. Complete the table below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

PART 3 – Questions 21-30

Questions: 21-26. Choose the correct letter, A, B or C.

     Latin American studies

21. Paul decided to get work experience in South America because he wanted

• A – to teach English there.                 
• B – to improve his Spanish.                  
• C – to learn about Latin American life.

22. What project work did Paul originally intend to get involved in?

• A – construction                                            
• B – agriculture                                              
• C – tourism

23. Why did Paul change from one project to another?

• A – His first job was not well organised.                                        
• B – He found doing the routine work very boring.
• C – The work was too physically demanding.

24. In the village community, he learnt how important it was to

• A – respect family life.                                     
• B – develop trust.                                       
• C – use money wisely.

25. What does Paul say about his project manager?

• A – He let Paul do most of the work.             
• B – His plans were too ambitious.                 
• C – He was very supportive of Paul.

26. Paul was surprised to be given

• A – a computer to use.                           
• B – so little money to live on.                    
• C – an extension to his contract.

Questions: 27-30. What does Paul decide about each of the following modules?

Write the correct letter, A, B or C, next to questions 27-30.

Module

27 .    Gender Studies in Latin America                                             

28.     Second Language Acquisition

29.     Indigenous Women’s Lives                                                       

30.     Portuguese Language Studies

SECTION  4 – Questions 31-40

Questions: 31-34. Choose the correct letter, A, B or C.

               Trying to repeat success

31. Compared to introducing new business processes, attempts to copy existing processes are

• A – more attractive.                                     
• B – more frequent.                               
• C – more straightforward.

32. Most research into the repetition of success in business has

• A – been done outside the United States.                          
• B – produced consistent findings.
• C – related to only a few contexts.

33. What does the speaker say about consulting experts?

• A – Too few managers ever do it.                     
• B – It can be useful in certain circumstances.
• C – Experts are sometimes unwilling to give advice.

34. An expert’s knowledge about a business system may be incomplete because

• A – some details are difficult for workers to explain.               
• B – workers choose not to mention certain details.
• C – details are sometimes altered by workers.

Questions: 35-40. Complete the notes below. Write ONE WORD ONLY for each answer.

Setting up systems based on an existing process

Two mistakes

Manager tries to:

•          improve on the original process

•          create an ideal 35 _____________ from the best parts of several processes

Cause of problems

•          information was inaccurate

•          comparison between the business settings was invalid

•          disadvantages were overlooked, e.g. effect of changes on 36 ________________

Solution

•  change 37 ______________________

• impose rigorous 38 ___________________

•          copy original very closely:

–    physical features of the 39 ____________________

–    the 40 ________________ of original employees.