PART 1 – Questions 1-10

Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer.

PART 2 – Questions 11-20

Questions 11-14

Choose the correct letter, A, B or C. Talk to new kitchen assistants

11. According to the manager, what do most people like about the job of kitchen assistant?

• A the variety of work
• B the friendly atmosphere
• C the opportunities for promotion

12. The manager is concerned about some of the new staff’s

• A jewellery.
• B hair styles.
• C shoes.

13. The manager says that the day is likely to be busy for kitchen staff because

• A it is a public holiday.
• B the head chef is absent.
• C the restaurant is almost fully booked.

14. Only kitchen staff who are 18 or older are allowed to use

• A the waste disposal unit.
• B the electric mixer.
• C the meat slicer.

Questions 15 and 16

Choose TWO letters A-E. According to the manager, which TWO things can make the job of kitchen assistant stressful?

• A They have to follow orders immediately.
• B The kitchen gets very hot.
• C They may not be able to take a break.
• D They have to do overtime.
• E The work is physically demanding.

Questions 17-20

Responsibilities

• A) training courses
• B) food stocks
• C) first aid
• D) breakages
• E) staff discounts
• F) timetables

What is the responsibility of each of the following restaurant staff? Choose FOUR answers from the box and write the correct letter, A-F, next to Questions 17-20.

Restaurant staff

17. Joy Parkins ________________

18. David Field ________________

19. Dexter Wills ________________

20. Mike Smith ________________

PART 3 – Questions 21-30

Questions 21-23

Choose the correct letter, A, B or C.

Paper on Public Libraries

21. What will be the main topic of Trudie and Stewart’s paper?

• A) how public library services are organised in different countries
• B) how changes in society are reflected in public libraries
• C) how the funding of public libraries has changed

22. They agree that one disadvantage of free digitalised books is that

• A) they may take a long time to read.
• B) they can be difficult to read.
• C) they are generally old.

23. Stewart expects that in the future libraries will

• A) maintain their traditional function.
• B) become centres for local communities.
• C) no longer contain any books.

Questions 24-30

Complete the notes below. Write ONE WORD ONLY for each answer.

Study of local library: possible questions

• whether it has a 24 _________ of its own

• its policy regarding noise of various kinds

• how it’s affected by laws regarding all aspects of 25 ___________.

• how the design needs to take the 26 _________ of customers into account

• what 27 _________ is required in case of accidents

• why a famous person’s 28 _________ is located in the library

• whether it has a 29 _________ of local organisations

• how it’s different from a library in a 30 _________.

PART 4 – Questions 31-40

Complete the notes below. Write NO MORE THAN TWO WORDS for each answer.