PART 1 – QUESTIONS 1-10

Questions 1-7. Choose the correct letter, A, B or C

Example: – The woman says she is interested in

• A.   part-time employment.
• B.   a permanent job.
• C.   unpaid work.

1. The librarian says that training always includes

• A.   computer skills.
• B.   basic medical skills.
• C.   interpersonal skills

2. All library service volunteers have to

• A.   record their arrival and departure.
• B.   stay within ‘staff only’ sections.
• C.   wear a uniform

3. The woman would be entitled to a contribution towards the cost of

• A.   transport by minibus.
• B.   parking at the library.
• C.   public transport

4. One recent library project involved

• A.   labelling historical objects.
• B.   protecting historical photographs.
• C.   cataloguing historical documents

5. At present, the library is looking for people to

• A.   record books onto CD
• B.   tell stories to children.
• C.   read books to the blind.

6. The woman says she is interested in a project involving

• A.   taking library books to people in hospital.
• B.   delivering library books to people at home.
• C.   driving the disabled to the library.

7. The woman agrees to work for

• A.   two hours per week.
• B.   four hours per week.
• C.   six hours per week.

Questions 8-10

Choose THREE letters A-G. Which THREE of the following must be provided by all volunteers?

• A. civil conviction check
• B. signed copy of commitment
• C. certificates to indicate qualifications
• D. emergency contact information
• E. date of birth
• F. signature of parent or guardian
• G. referees

PART 2: QUESTIONS 11-20

Questions 11-14

Complete the sentences below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

11. ‘Canadian Clean Air Day’ will be held on_________

12. Air pollution may be responsible for ________ deaths every year in Canada.

13. The sector most responsible for smog-producing pollutants is ________

14. Scientists now know that even _______ of pollutants can be harmful.

Questions 15-20

Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Reducing Air Pollution

Individual action

• respond to the 15________ Challenge’
• walk, cycle or car-pool to work
• use public transit
• 16_______
• 17________ your domestic equipment

Government action

• emission reduction in the 18________ region of US and Canada
• move towards 19______ (e.g. less sulphur in gasoline & diesel)
• reduction of pollutants from 20______ and power plants.

PART 3: QUESTIONS 21-30

Questions 21- 30. Complete the notes below. Write NO MORE THAN THREE WORDS for each answer.

PART 4: QUESTIONS 31-40

Questions 31-34

Complete the flow chart below. Write ONE WORD for each answer

Research methodology

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Questions 35-40. Choose the correct letter, A, B or C.

35. Which pie chart shows the percentage of respondents who experienced a problem in the supermarket?

36. Which pie chart shows the reasons why customers failed to report the problem directly to supermarket staff?

37. How might the student’s website help the supermarket, according to the manager?

• A. It would support the expansion of the company.
• B. It would allow the identification of problem areas.
• C. It would make the company appear more professional

38. The student says one problem is that some customers

• A. do not have computer skills.
• B. do not have their own computer.
• C. do not have access to a computer.

39. Further observation of website use is necessary because of

• A. the small size of the sample.
• B. the need to evaluate the objectives.
• C. the unrepresentative nature of the respondents.

40. One positive result of the website for the supermarket staff could be

• A. greater support from management.
• B. less chance of unfair complaints.
• C. greater cooperation between staff.