9. You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager.
In your letter, you should:
– describe the problem with the equipment
– explain what happened when you phoned the shop
– say what you would like the manager to do
Dear Sir or Madam,
I am writing with regard to an appliance that I recently bought from your shop.
On the 10th May I bought a new washing machine, and it was installed the following day.
However, when I tried to wash some clothes, I noticed that the machine failed to spin during the washing cycle. Consequently, it leaves clothes wet but not clean.
When I phoned your shop to report the problem, I spoke to an assistant who did not know the procedure for repairs or returns. He assured me that he would report the issue to the store manager, and that I would be contacted the same day. That was two days ago, and I am still waiting for your call.
As the appliance is under warranty, I am entitled to ask for it to be repaired or replaced. I have decided that I would like a replacement washing machine. I would also like you to phone me personally when you receive this letter. I await your prompt response.
Yours faithfully,
ABC