PART 1 – QUESTIONS 1-10
Complete the form below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
COMPLAINT RECORD FORM | |
Example: – Name: | Susan Yorke |
Address: | Flat 1 1 ________, Harchester HA6 5LD |
Daytime telephone number: | 0781 233 452 |
Purchase reference number: | 2 ________ 8443 |
Date of purchase: | 15th January |
Item description: | Aqua Powershot digital camera in a 3 _______ colour |
Insurance? | Yes, has a 4 _______ policy |
Details of complaint: | 5 _______missing should be 6_______ but isn’t 7________ on case |
Action to be taken | If repair not possible, offered to provide a 8 _____, but customer requests a 9_______ Asked customer to send item to 10________ |
Part 2: Question 11-20
Questions 11-15: Match the places. Write the correct letter A-H next to the Questions 11-15.
11. tourist information | 12. car park | 13. museum |
14. picnic area | 15. gift shop |
Questions 16-18: Which THREE activities or events do you need to pay to get in? Choose THREE letters A-F.
- A. museum
- B. castle
- C. fireworks
- D. gardens
- E. rock concert
- F. jazz concert
Questions 19 and 20:
Answer the questions below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
19. How often is the charity event held? __________
20. Who does Age Concern help? ___________
Part 3: Questions 21-30
Questions 21-26: Choose the correct letter A, B or C
21. Before giving his presentation, Paul is worried about
- A. choosing what information to use.
- B. not remembering what to say.
- C. organizing the projection equipment.
22. Paul’s friends advise him not to
- A. speak about popular periods.
- B. talk at length about art history.
- C. speak too quickly in the presentation.
23. Why does Paul like the idea of the timeline?
- A. It will be visually pleasing.
- B. It will save some time.
- C. It will keep him focused.
24. Paul is going to show famous works of art to
- A. show people that he has good taste.
- B. make people think about what counts as art.
- C. prove that modern art isn’t as good as classic art.
25. Paul wants his presentation to
- A. change personal opinions.
- B. create a big fight.
- C. start an exciting debate.
26. What does Isabel say about modern artists?
- A. They are skillful.
- B. They paint like children.
- C. They have a sense of freedom.
Questions 27-30: Complete the notes below. Write NO MORE THAN TWO WORDS for each answer.
TIPS TO FIND PICTURES |
• go to fine art section in 27 _______ • ask 28 _______ for access to slide bank • if not, use the 29 ________ • find pictures using a 30 _______ |
Part 4: Questions 31-40
Questions 31-36: Complete the diagram below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Questions 37-40:
Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer.
37. Technology has made communication easier, encouraging the use of a ________
38. Some speakers may associate major languages with better _________
39. A group of people can lose their ______ when their language becomes extinct.
40. We can help preserve languages through specific programmes and by encouraging people to become _______
1. Alpine Avenue
2. DMX
3. silver
4. Four Star/four star
5. memory card
6. waterproof
7. (big) scratch
8. replacement
9. refund
10. Customer Services/customer services
11. F
12. G
13. D
14. B
15. H
16-18. (in any order) B, C, E
19. every year
20. elderly people
21. A
22. B
23. B
24. B
25. C
26. C
27. (the) library
28. (the) staff
29. (library) computers
30. search engine
31. Minority/ minority
32. Number/ number
33. Population/ population
34. total
35. 15%
36. Europe
37. common language
38. (economic) status
39. oral traditions
40. literate