PART 1 – QUESTIONS 1-10

Complete the form below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

COMPLAINT RECORD FORM

Example: – Name:

Susan Yorke

 

Address:

Flat 1

1 ________, Harchester HA6 5LD

Daytime telephone number:

0781 233 452

Purchase reference number:

2 ________ 8443

Date of purchase:

15th January

Item description:

Aqua Powershot digital camera in a 3 _______ colour

Insurance?

Yes, has a 4 _______ policy

Details of complaint:

5 _______missing should be 6_______ but isn’t 7________ on case

Action to be taken

If repair not possible, offered to provide a

8 _____, but customer requests a 9_______

Asked customer to send item to 10________

 

Part 2: Question 11-20

Questions 11-15: Match the places. Write the correct letter A-H next to the Questions 11-15.

11. tourist information

12. car park

13. museum

14. picnic area

15. gift shop

 

 

Questions 16-18: Which THREE activities or events do you need to pay to get in? Choose THREE letters A-F.

  • A. museum
  • B. castle
  • C. fireworks
  • D. gardens
  • E. rock concert
  • F. jazz concert

Questions 19 and 20:

Answer the questions below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

19. How often is the charity event held? __________

20. Who does Age Concern help? ___________

 

Part 3: Questions 21-30

Questions 21-26: Choose the correct letter A, B or C

21. Before giving his presentation, Paul is worried about

  • A. choosing what information to use.
  • B. not remembering what to say.
  • C. organizing the projection equipment.

22. Paul’s friends advise him not to

  • A. speak about popular periods.
  • B. talk at length about art history.
  • C. speak too quickly in the presentation.

23. Why does Paul like the idea of the timeline?

  • A. It will be visually pleasing.
  • B. It will save some time.
  • C. It will keep him focused.

24. Paul is going to show famous works of art to

  • A. show people that he has good taste.
  • B. make people think about what counts as art.
  • C. prove that modern art isn’t as good as classic art.

25. Paul wants his presentation to

  • A. change personal opinions.
  • B. create a big fight.
  • C. start an exciting debate.

26. What does Isabel say about modern artists?

  • A. They are skillful.
  • B. They paint like children.
  • C. They have a sense of freedom.

Questions 27-30: Complete the notes below. Write NO MORE THAN TWO WORDS for each answer.

TIPS TO FIND PICTURES

• go to fine art section in 27 _______

• ask 28 _______ for access to slide bank

• if not, use the 29 ________

• find pictures using a 30 _______

 

Part 4: Questions 31-40

Questions 31-36: Complete the diagram below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

 

Questions 37-40:

Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer.

37. Technology has made communication easier, encouraging the use of a ________

38. Some speakers may associate major languages with better _________

39. A group of people can lose their ______ when their language becomes extinct.

40. We can help preserve languages through specific programmes and by encouraging people to become _______

1. Alpine Avenue
2. DMX
3. silver
4. Four Star/four star
5. memory card
6. waterproof
7. (big) scratch
8. replacement
9. refund
10. Customer Services/customer services
11. F
12. G
13. D
14. B
15. H
16-18. (in any order) B, C, E
19. every year
20. elderly people
21. A
22. B
23. B
24. B
25. C
26. C
27. (the) library
28. (the) staff
29. (library) computers
30. search engine
31. Minority/ minority
32. Number/ number
33. Population/ population
34. total
35. 15%
36. Europe
37. common language
38. (economic) status
39. oral traditions
40. literate

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