Part 1: Questions 1-10

Questions 1-10. Complete the form below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

COMPLAINT RECORD FORM

Holiday booked in name of: 1 First Name ___________ Last Name___________

Address: Flat 4, 2___________ Winchester S02 4ER

Daytime telephone number: 3________________

Booking reference: 4__________________

Special offer? Yes, from 5______________ company

Insurance? Yes, had 6_________________ Policy

Type of holiday booked: 7_________________ Break

Date holiday commenced: 8________________

Details of complaint: • no 9_______________ at station

• a 10 ______________ was missing

 

PART 2: QUESTIONS 11-20

Questions 11-15. Complete the table below. Choose your answers from the box and write the appropriate letters A-H next to questions 11-15.

A. driving licence

B. flexible working week

C. free meals

D. heavy lifting

E. late shifts

F. training certificate

G. travel allowance

H. website maintenance

 
TEMPORARY HOTEL JOBS

JOB

EMPLOYER

NOTES

Reception Assistant

Park Hotel

11____________

– foreign languages

12_____________

General Assistant

Avenue Hotel

– low pay

13_____________

14_____________

Catering Assistant

Hotel 56

– free uniform

15 _____________

– outside city

Questions 16-20. Complete the flow chart below. Write NO MORE THAN TWO WORDS for each answer.

RECRUITMENT PROCESS

Step 1

Complete a 16_________ form

Step 2

Do a 17__________ questionnaire

Step 3

If accepted go on a 18_________ course

– includes 19_________ activities

Step 4

Will be sent a 20___________ about the hotel

 

PART 3: QUESTIONS 21-30

Questions 21-26. Complete the sentences below. Write NO MORE THAN ONE WORDS for each answer.

21. David feels that progress on the project has been slow because other members of the group are not following the __________

22. Jane thinks that _________ responsibilities were not clearly established.

23. Dr Wilson suggests that the group use the _________ services available from the Resource Centre.

24. David doubts that the research will include an adequate __________ section

25. According to Dr Wilson, the _________ is now the most important thing to focus on.

26. Jane believes the group could make more use of some __________

Questions 27-30. Complete the timetable below. Choose your answers from the box and unite the letters A-H next to questions 27-30.

  • A. Compare photographs at newspaper offices.
  • B. Interview a local historian.
  • C. Listen to tapes in die City Library.
  • D. Study records of shop ownership.
  • E. Take photographs of the castle area.
  • F. Talk to the archivist at the City Library.
  • G. Tour city centre using copies of old maps.
  • H. Visit an exhibition at the University Library.
MON – WED: FIELD TRIP TO CAMBRIDGE

Mon 22nd

am arrive at hotel

pm 27___________

Tues 23rd

am 28___________

pm free time

Wed 24th

am 29___________

pm 30___________

 

PART 4: QUESTIONS 31-40

Questions 31-35. Complete the summary below. Write NO MORE THAN TWO WORDS for each answer.

THE LONDON EYE

The architects who designed the London Eye originally drew it for a 31________ in 1993. Subsequently, they formed a partnership with 32__________ to develop the project. As the biggest observation wheel ever built, its construction involved 1,700 people in five countries. Most of its components had to be 33_________ and delivering them had to be coordinated with the 34__________ in the River Thames. On average, 350 hours a week are spent on maintenance of the Eye, and only 35__________ is used to clean the glass.

Questions 36-40. Label the diagram below. Write NO MORE THAN TWO WORDS for each answer.

1. Andrew Sharpe
2. Beaconsfield House
3. 0374 55793
4. MH66G4
5. credit card
6. Gold Star
7. Mid-winter
8. 16 January
9. taxi
10. bicycle
11. D
12. A
13. C
14. F
15. E
16. personal information
17. skills
18. general
19. role-play
20. video
21. plan
22. individual
23. advice service
24. reference
25. methodology
26. websites
27. H
28. B
29. G
30. E
31. competition
32. British Airways
33. invented
34. tides
35. distilled water
36. tension
37. base cap
38. A-frame
39. rings
40. boarding platform

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