Part 1: Questions 1-10
Questions 1-10. Complete the form below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
COMPLAINT RECORD FORM
Holiday booked in name of: 1 First Name ___________ Last Name___________ Address: Flat 4, 2___________ Winchester S02 4ER Daytime telephone number: 3________________ Booking reference: 4__________________ Special offer? Yes, from 5______________ company Insurance? Yes, had 6_________________ Policy Type of holiday booked: 7_________________ Break Date holiday commenced: 8________________ Details of complaint: • no 9_______________ at station • a 10 ______________ was missing |
PART 2: QUESTIONS 11-20
Questions 11-15. Complete the table below. Choose your answers from the box and write the appropriate letters A-H next to questions 11-15.
A. driving licence | B. flexible working week | C. free meals |
D. heavy lifting | E. late shifts | F. training certificate |
G. travel allowance | H. website maintenance |
TEMPORARY HOTEL JOBS
JOB | EMPLOYER | NOTES |
Reception Assistant | Park Hotel | –11____________ – foreign languages – 12_____________ |
General Assistant | Avenue Hotel | – low pay – 13_____________ – 14_____________ |
Catering Assistant | Hotel 56 | – free uniform – 15 _____________ – outside city |
Questions 16-20. Complete the flow chart below. Write NO MORE THAN TWO WORDS for each answer.
RECRUITMENT PROCESS
Step 1 | Complete a 16_________ form |
Step 2 | Do a 17__________ questionnaire |
Step 3 | If accepted go on a 18_________ course – includes 19_________ activities |
Step 4 | Will be sent a 20___________ about the hotel |
PART 3: QUESTIONS 21-30
Questions 21-26. Complete the sentences below. Write NO MORE THAN ONE WORDS for each answer.
21. David feels that progress on the project has been slow because other members of the group are not following the __________
22. Jane thinks that _________ responsibilities were not clearly established.
23. Dr Wilson suggests that the group use the _________ services available from the Resource Centre.
24. David doubts that the research will include an adequate __________ section
25. According to Dr Wilson, the _________ is now the most important thing to focus on.
26. Jane believes the group could make more use of some __________
Questions 27-30. Complete the timetable below. Choose your answers from the box and unite the letters A-H next to questions 27-30.
- A. Compare photographs at newspaper offices.
- B. Interview a local historian.
- C. Listen to tapes in die City Library.
- D. Study records of shop ownership.
- E. Take photographs of the castle area.
- F. Talk to the archivist at the City Library.
- G. Tour city centre using copies of old maps.
- H. Visit an exhibition at the University Library.
MON – WED: FIELD TRIP TO CAMBRIDGE
Mon 22nd | am arrive at hotel pm 27___________ |
Tues 23rd | am 28___________ pm free time |
Wed 24th | am 29___________ pm 30___________ |
PART 4: QUESTIONS 31-40
Questions 31-35. Complete the summary below. Write NO MORE THAN TWO WORDS for each answer.
THE LONDON EYE
The architects who designed the London Eye originally drew it for a 31________ in 1993. Subsequently, they formed a partnership with 32__________ to develop the project. As the biggest observation wheel ever built, its construction involved 1,700 people in five countries. Most of its components had to be 33_________ and delivering them had to be coordinated with the 34__________ in the River Thames. On average, 350 hours a week are spent on maintenance of the Eye, and only 35__________ is used to clean the glass.
Questions 36-40. Label the diagram below. Write NO MORE THAN TWO WORDS for each answer.
Answers
1. Andrew Sharpe
2. Beaconsfield House
3. 0374 55793
4. MH66G4
5. credit card
6. Gold Star
7. Mid-winter
8. 16 January
9. taxi
10. bicycle
11. D
12. A
13. C
14. F
15. E
16. personal information
17. skills
18. general
19. role-play
20. video
21. plan
22. individual
23. advice service
24. reference
25. methodology
26. websites
27. H
28. B
29. G
30. E
31. competition
32. British Airways
33. invented
34. tides
35. distilled water
36. tension
37. base cap
38. A-frame
39. rings
40. boarding platform